Newport Street Paper Co. reserves the right to change these terms and conditions at any time. By making an order with Newport Street Paper Co., you have signified your acceptance to be bound by the latest terms and conditions.
For the purpose of these Terms and Conditions, 'we/our/us' refers to Newport Street Paper Co. and 'you/your' refers to the client/s buying Newport Street Paper Co.'s products.
This website contains material created, owned by or licensed to us. All artwork, samples and digital files remain our property and must not be scanned, reproduced or manipulated in any way, or used for anything other than their intended use. If you order a bespoke design, we reserve the right to the final design and the ability to incorporate artwork or elements from it into any future design ranges. We retain the right to use the design, or elements from it, in marketing and advertising material. Any infringement of these rights will be pursued.
All product and brand photography is ours unless otherwise stated. If you require hi res images for marketing purposes, please contact firstname.lastname@example.org.
PRICING & PAYMENT
We reserve the right to amend product and delivery pricing at any time, to account for fluctuations in the market or increased production costs. All prices are shown in GB £ Sterling. Payment for orders made on our website must be paid in full at time of purchase. Bespoke order quotes are valid for 60 days. Bespoke orders require a deposit equal to 50% of the final agreed cost before any design work is started, with the remaining balance payable within 30 days upon delivery.
IMAGES AND MARKETING
We sometimes share images of our bespoke designs and other orders on our social media feeds and in marketing material. But we would never infringe on your privacy - to that end we will always hide any personal information such as full names and addresses. Be assured that we only use fictional information on our samples and product/PR photography.
Unpersonalised samples are taken from our stock and therefore the colour may vary slightly to those on newer, personalised orders. This is to be expected due to the nature of the printing process. Our samples must not be copied or replicated in any way.
We take pride in our final products, but sometimes the colours on your final product may appear marginally different to those on samples and images (including the digital proof). Order a sample if you're unsure about colours. Newport Street Paper Co. cannot be held liable for any colour defects that are out of our control. If you choose to have invitations collated, there may be slight variation between individual items due to their hand finishing. If you choose to collate invitation bundles yourself, we will provide any twine or ribbon (where applicable to the design) in one continuous length, which you will need to trim down. We always include one complete invitation too, so you can easily see how to put your invitation suite together.
Final responsibility for proof sign off lies with you. You must check all wording, spelling and colours before signing off your digital proofs. See our FAQs page for more information on accepting/amending proofs. Be aware that mobile and tablet screens will not necessarily show a true representation of printed colour - we recommend viewing your proof on a laptop or desktop computer and ordering a printed sample set if you're unsure. Approve your proof by sending us an email on email@example.com confirming your acceptance. We will not be held responsible for mistakes highlighted after this time, and where printing has occurred, a new order must be made and paid in full for any necessary reprinting and redelivery. Our main aim is to create stationery that you're over the moon with, so we are happy to provide several proofs to get your details right. If you make a bespoke order, we'll work with you until we achieve what you're looking for together.
Wedding invitation orders (with or without guest information and RSVP cards), are delivered uncollated. This means that we'll send you each part of the invitation in clearly labelled separate bundles, but that you'll need to put them together at home. Any jute twine that forms part of the design will be delivered in one long length, which you will need to cut down and tie individually around your invitation bundles. Don't worry - we'll always allow plenty extra in case of any tying mishaps! We also provide one invitation bundle pre-collated, so you can see exactly how to put your invitations together quickly and easily.
If you'd prefer, we can collate invitations for you. This service is charged at £0.50 per invitation. If you would like to take advantage of this service, please let us know via email on firstname.lastname@example.org once you've made your order. We will be in touch to discuss any detail we need to complete your order collation, and send you an invoice for the additional charge when we share your digital proof. Collation fees cannot be refunded.
We send all UK orders via Royal Mail (1st Class/Signed For/Tracked 48 or Special Delivery, depending on the total value of your order).
Non-personalised items will be posted within 3 working days of placing your order. Printing and delivery for personalised orders takes 2 full weeks following approval of your digital proof. Of course, we'll always aim to deliver your order sooner than this! Other than that, the amount of time your order takes depends on the speediness of your digital proof approval.
We handle every order with care when we're packing and posting, but we cannot be held responsible for loss or damage during transit. Responsibility for damage to/loss of goods passes to you at the time of accepting delivery. We do not accept responsibility for items lost or damaged in the post, nor those delayed due to postal strikes or other circumstances out of our control. Please see our Delivery page for information on charges.
We do not accept returns on personalised or bespoke items, as they are subject to a rigorous proofing and approval process.
In the event you need to return a non-personalised item, please notify us at email@example.com and send the items back in its original packaging within 14 working days to the address below. Once items are received back at Newport Street HQ, a refund payment will be made on your original payment method within 2 working days. We will only cover the cost of return shipping if items are being returned due to a fault on our part.
We accept cancellations on non-personalised items only (for example our Table Number Cards). Notify us by email on firstname.lastname@example.org as soon as possible if you would like to cancel. If your order is still being processed, we will cancel immediately and refund in full within 2 working days on your original payment method. If some time has passed and your order has already been sent out, we'll need you to return the item(s) before we can arrange a refund. Follow the method stated under RETURNS, sending your item(s) to the address below.
We do not accept cancellations on personalised orders, unless the cancellation is made within 24 hours of payment. This is because work on your invitations will have already begun after this time.
Return address: Newport Street Paper Co. 33 Newport Street, Leicester LE3 9FU
Your details are kept confidential throughout the ordering, proofing and delivery process, and will not be passed on to third parties.